Contact Us
- Travel Information
- Customer Relations
- Title VI / Civil Rights Complaints
- Oakland Ticket Office Services
- Lost and Found
- General Information
- California Public Records Act
- Media Relations
- Advertising
- Signs
- Webmaster
Travel Information
Web
- Express links to AC Transit route, schedule, and map information.
- Trip planner to link to the 511 Web site for information. Plan your trip using available transit lines
within the Bay Area. Create your own best route to get there the most quickly, cheaply,
or with the fewest transfers. - Fare information for AC Transit ticket prices.
Telephone:
- Dial 511 and say, “AC Transit,” to speak with a person about route information including time points, destinations, or trip planning.
Hours: Monday through Friday, 7:00am to 7:00pm; Saturday and Sunday, 9 am to 5pm. Closed holidays except Presidents Day, MLK and Veterans Day.
Customer Relations
For questions, comments, commendations, complaints or recommendations about AC Transit services:
Web:
- Report a particular incident on our Customer Feedback Form.
Telephone:
- 511, then say “AC Transit” for the AC Transit menu, then say, “Customer Relations”
- TDD 711 through the California Relay Service
Hours: Monday through Friday, 7:00am to 7:00pm; Saturday and Sunday, 9 am to 5pm. Closed holidays except Presidents Day, MLK and Veterans Day.
How to File a Title VI Complaint
AC Transit is committed to ensuring that no person is excluded from participation in, or denied the benefits of its services on the basis of race, color or national origin as protected by Title VI of the Civil Rights Act of 1964, as amended (*Title VI*). If you believe you have been subjected to discrimination under Title VI, you may file a written complaint. Please complete the Complaint Form and send to:
AC Transit
Long Range Planning
1600 Franklin Street
Oakland, CA 94612
AC Transit se compromete a asegurar que no se excluya a ninguna persona de participar en sus servicios ni se le niegue a nadie estos beneficios por razones de raza, color o nacionalidad, tal como lo garantiza el Título VI de la Ley de Derechos Civiles de 1964 (Title VI of the Civil Rights Act of 1964), y sus enmiendas (“Título VI”).
Si usted cree que ha sufrido discriminación bajo el Título VI, puede presentar una queja escrita. Por favor complete el formulario que se encuentra y dirija su queja a:
AC Transit
Long Range Planning
1600 Franklin Street
Oakland, CA 94612
AC Transit
Long Range Planning
1600 Franklin Street
Oakland, CA 94612
Oakland Ticket Office Services
Oakland Location
1600 Franklin Street (ground floor)
Oakland, CA 94612
Phone: 510-891-4706
Services available in the Oakland office:
1. Ticket Sales:
For detailed fare information, please visit us at fare information. Hours of Operation: Monday through Friday 8:00am to 5:00pm (closed holidays)
For detailed fare information, please visit us at fare information.
2. Regional Transit Connection Senior/Disabled Discount ID Card:
Hours of Operation: Monday through Friday 9:30am to 3:00pm (closed holidays)
We accept new, renewal and lost applications for the RTC program. For detailed information on the RTC program please visit RTC information.
Hours of Operation: Monday through Friday 8:00am to 4:30pm (closed holidays)
If you leave personal belongings on the bus, call Customer Relations at (510) 891-4706 to ask if they have been turned in. Please be prepared to give the route, date and description of item(s). Items may be claimed at the ticket office. Lost items are kept for 30 days.
AC Transit Holidays
- New Year’s Day
- Martin Luther King, Jr. Day
- President’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
AC Transit Main Office Directory
Call 510 891-4777 for the Company Directory or a listing of Departments including Human Resources, Claims, Payroll, Benefits, and Risk Management.
California Public Records Act
General Counsel’s Office
1600 Franklin Street
Oakland, CA 94612-2800
Note: Please direct your written inquiries to the address above.
Access to the public records of AC Transit.
Media Relations
Media Relations
Manager of Media Affairs
Clarence Johnson
Phone: 510.891.4745 Members of the media with questions or comments.
Advertising
Advertising on AC Transit vehicles
Titan Worldwide
233 Post Street, 3rd Floor
San Francisco, CA 94108
(415) 773-0355
Heather.McGuire@titanoutdoor.com
Advertising on AC Transit bus shelters
Area: Albany, Berkeley, Fremont, Hayward, Oakland, Newark, Richmond, San Leandro, San Pablo, and unincorporated Alameda County
Adshel/Clear Channel Outdoor
555 12th Street, Suite 950
Oakland, CA 94607
Phone: 510 835-5900
Fax: 510 834-9410
Web site: www.clearchanneloutdoor.com
Signs
For comments or questions regarding AC Transit’s at-stop signage program, email signs@actransit.org , or use the Customer Relations contact information above.
Webmaster
For all inquiries about printed or online maps & schedules, and for questions, comments, commendations, complaints or recommendations about AC Transit services, please use the Customer Relations contact information above.
For Lost and Found, see the information above under Oakland Ticket Office Services.
For questions, comments, or suggestions about AC Transit’s Web site only, email: webmaster@actransit.org